One Pound Cake Karen Furious After Getting What She Wants

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Eric Lund
Apr 22, 2021 5:00 PM EDT

What is there left to do after a customer gets exactly what they want? Does the customer apologize for their misconception? Do they just walk off with what they asked for? Absolutely not, what planet are you on? For some stupid reason, there's a type of customer who thinks it's well within their rights to be a total jackass about their own mistake. It's reminiscent of this guy who ordered exactly a pound of wings and got less, but at least it wasn't as bad as thisguy who demanded no ice and got less than that.

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  • 01
    Font - Posted by u/sheetmaskwinebaking 9 hours ago 2 4 35 Exactly 1lb, you say? Sure. oc M I'm a part time home baker. I took it up while I'm studying from home during the pandemic, and it's basically a fundraiser for my charity since I can't do my monthly fundraiser bake sales on campus anymore. I'm also the only person selling baked goods in my entire area, so my items are very popular. Specifically this one particular type of cake I make that people absolutely love.
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  • 02
    Font - The other day, a lady called me and wanted to place an order for 1lb of this particular cake. She said she had tried it at a friend's house and loved it and wanted it for her niece's birthday. I told her that I used the metric measurements, so my cakes are actually 500 gms or 1 kg (1lb = 454 gms). She said she wanted a 1lb cake, I dropped it because it was more or less the same thing.
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  • 03
    Font - Important for later: when I had made the cake for her friend, I had run out of my 1lb cake bases so I had used 2lb cake base. IMO, this made the cake look smaller, but it's possible that someone else might think that the cake was bigger. (Edit: to clear up some confusion - cake base is the cardboard on top of which you put the cake. I use two sizes, 9" diameter base for my small cakes (500gms) and 12" diameter base for the big cakes (1kg). When the lady's friend ordered, I had run out of
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  • 04
    Font - After I took the order and quoted the price to her, she started giving me more instructions - the birthday girl is 16, so decorate it according to a 16 year old girl (I know, super vague), add XYZ stuff to it, write 4 different things on the cake. I explained to her that all this is not included in the base price and the kind of toppings she wanted would make it a lot heavier and pricier. She said, make it a 1lb cake for the 1lb cake price.
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  • 05
    Font - Okay. I get the hint. You want a 1lb cake with those specific customisations. So I made it just that - removed some of the ganache, made thinner layers so I could incorporate her additions and still keep it at exactly 454 gms, no more, no less. The lady came to pick it up and she went ballistic because I was trying to rob her in the name of charity, and the cake I made was in no way 1 lb because her friend's cake was 'bigger'. I tried explaining to her why her friend's cake might have loo
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  • 06
    Font - So I brought my weighing scale out and weighed the cake out in front of her. 454 gms exactly. The lady saw and went, "Aha! I was right. You are trying to cheat me. It's 50 gms less." I said no, it's exactly 1 lb, like you wanted. I opened up google converter and showed her that 1 lb is in fact 454 gms, not 500. I opened whatsApp and showed her the message where I told her I make 500 gms standard cakes and she said she doesn't care, she wants 1lb.
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  • 07
    Font - She was a bit gobsmacked and said I should have had some professional courtesy and made it 500 gms and I am trying to cheat her. I had it with her. I told her, "Ma'am, you wanted exactly 1lb cake. You said it to me 4 times. So you can take this exactly 1lb cake, or you can take your refund and leave. I can find other people who would want to buy a 1 lb cake." She took her 1lb cake and left, saying she will never buy anything from me again and make sure to let others know too. Later, her n
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  • 08
    Font - Edit: I don't see exactly where the weight confusion is coming from, but basically, I have two standard sizes for my cakes which are 500 gms and 1 kg, because we use the metric system. Because of the American influence though, people have become used to cakes being either 1lb or 2lb in weight but don't often know the difference between the two. They just assume that 1lb = half a kg and 2 Ib = 1 kg. %3! Edit2: TIL America doesn't sell cakes by weight lol. It's the standard practice over he
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cake customer service annoying customers lol ridiculous story dumb stupid measurement
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